Skip to Navigation

Checking quality

Thera East Anglia has different ways of checking the quality of your support. This includes visits from our Service Quality Director as well as checks by independent companies.

Quality checks

Making a comment or complaint

Driving up quality

CQC reports

Other accreditations

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. The cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies.

Necessary

Always Enabled

Some cookies are essential for you to be able to experience the full functionality of our site. For example, they allow us to maintain user sessions and prevent security threats. They do not collect or store any personal information.

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Analytics

These are the cookies that help certain non-essential functionalities on our website. For example, analytics tools to measure how you use the website so we can improve it based on user needs. This could include anonymous information of how you got to the site, the pages you visit and how long you spend on each page.

Cookie	Duration	Description
_clck	1 year	Microsoft Clarity - persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.
_clsk	1 day	Microsoft Clarity - Connects multiple page views by a user into a single Clarity session recording.
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
CLID	1 year	Identifies the first-time Microsoft Clarity saw this user on any site using Microsoft Clarity.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.