Quality checks
How is my support checked with Thera?
The Care Quality Commission, Care Inspectorate and other regulators from outside Thera check the quality of support you get. But we also check quality internally. If you are supported by Thera, the Quality and Involvement Team will assess the quality of your support in different ways. There are several different ways you can tell us about the support you are getting. You can speak to your Support Worker, or contact us directly.
Who are the Quality and Involvement Team?
The Quality and Involvement Team is part of Thera Trust. It has an important role in bringing Thera’s Vision to life.
They employ people with a learning disability as Experts by Experience. The Experts bring their experience of knowing what good support is to help them see if you are being supported well.
How can my Service Quality Director help?
As well as the Quality and Involvement team, your Service Quality Director checks you are receiving the best quality support. Your Service Quality Director will check that you are being given choices about your support. You can speak to your Service Quality Director if you have any concerns about your support.
Find out who your Service Quality Director is
How can Being Heard help me have a say in my support?
Service Quality Directors also hold Being Heard meetings. Being Heard meetings give you an opportunity to explain how you feel, but you can also:
- See that you have the right to be listened to
- Learn about advocacy services
- Help your staff to support you to be listened to
- Find out about becoming a Company Member if you want to