Meet Your Service Quality Director

Service Quality Directors perform a vital role at Thera to ensure that the people we support receive the highest quality of care

What does a Service Quality Director do?

A Service Quality Director is also known as an SQD. They are responsible for making sure the quality in their Thera company is to a good standard. As people with a learning disability, the SQD’s provide a unique view of the support provided by Thera. They use their lived experience to make sure people supported by Thera get the support they want. SQD’s also ensure that Thera’s Vision is upheld in each of the Thera group of companies.

How can my Service Quality Director help me?

SQDs know how to tell if you are being taken care of, and to support you to have a say in how Thera is supporting you. They can help you to achieve your goals, as well as live the life you want to live.
Your Service Quality Director will introduce themselves to you when we start supporting you. They will tell you the best way to contact them if you have any concerns.

Each SQD works alongside the Managing Director to create plans for how the company should run. They also are involved in ensuring people are heard through their reports, as well as the Company Membership Scheme.

Who is my Service Quality Director?

Find out who is the SQD in your area from the list below:

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Jordan

Thera (Scotland) - Jordan has a long history working in the charity sector and has specific experience in ensuring the quality of support people are receiving. Having joined Thera (Scotland) in 2020, Jordan has made a significant impact on the lives of people we support.

Helena

Thera East Midlands - In her role as SQD for Thera East Midlands, Helena works closely with the board to ensure that Thera’s vision is achieved at all levels. She uses her experience in advocacy in her role, which helps her to give a voice to the people supported by Thera.

Ian

Aspire Living - As SQD for Aspire Living, Ian works to ensure that people The supports can achieve their potential and have say in the support they receive. He works closely with the managing director of Aspire to make sure that the people supported by Aspire are heard.

Graham

Thera East - With over a decade as an SQD, Graham has a wealth of experience that he uses to help the people supported by Thera East. He works with the board to ensure that the people supported in his area receive the highest standard of support possible.

Sammy

Thera South West - Sammy previously worked in a day centre from 2012 until 2020 for people with a learning disability and was also a safe places champion. In 2020, Sammy started working as an advocate for people with a learning disability and autism. This is especially important to her as she herself is a person of lived experience with having a learning disability and autism. She’s especially enjoying visiting and making a direct impact to the people Thera South West supports.

Kiran

Thera East Anglia - I joined the Camden Society (London) back in September 2021, and was the Service Quality Director for about just over 2 years. Then started as Head of Development in November 2023, for about 9 months working in an equal role. Then I joined Thera East Anglia in September 2024 as a Service Quality Director where I have been enjoying my role, and my experience of having a learning disability.

Ben

The Camden Society - Ben McCay is the Service Quality Director for The Camden Society. He has extensive experience in advocacy and supporting people with a learning disability. He was co-chair of the trustees for an advocacy organisation for six years prior to joining The Camden Society and he is passionate about ensuring the support The Camden Society provides is as good as it can be and in growing the profile of The Camden Society and their approach to support across the Oxfordshire area.